1 Message
Unique network unlock issue
My Galaxy A53 failed several months ago. However, I had my son's Galaxy S21. David had passed away two years ago. I just kept his phone. So, here's my issue: I need to add an eSim for traveling purposes. David's phone is network locked. The phone says that Xfinity Mobile has locked it. I don't know his account number, just his name, address and last phone number.
Several attempts to work with support, either at the local Xfinity store or online, have failed.
How do I get the lock removed?
XfinityAlyssaA
Official Employee
•
1.8K Messages
28 days ago
Good afternoon and happy Saturday @user_sestq6, we hope your weekend is off to a wonderful start. For information on unlocking your XFINITY Mobile device, I have included the following link https://www.xfinity.com/support/articles/eligible-to-unlock-phone. To confirm, is the device fully paid off? Are you aware of any past due balance that may be on the account?
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