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user_k0kx87
1st Topic

2 Messages

Friday, September 6th, 2024 4:54 PM

Voicemail mobile app

I was using galaxy s23 ultra I upgraded to s24 ultra now voicemail mobile app doesn't work 

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14 hours ago

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XfinityJeniece

Official Employee

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2.4K Messages

2 months ago

Hey there, user_k0kx87, thanks for reaching out through Xfinity Forums regarding your device. What issues are you having with your Xfinity Voicemail app? Are you getting an error message?

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user_k0kx87

2 Messages

No error message it won't connect to voicemail 

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2 months ago

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XfinityMartyR

Official Employee

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1.5K Messages

@user_k0kx87 Have you checked if your s24 has the latest software update? If you are still having issues, I would recommend reaching out to the Xfinity Mobile Team to ensure the Voicemail service has been provisioned to the new device. The team can be reached at 888-936-4968.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_e71n1f

1 Message

2 months ago

I too have been recently having issues with the Xfinity Voicemail App.  I'm using a Samsung S10e that I've had for years now, so no "new phone" issues. I've checked the App store; my installed version is the newest version available.  When I try to open the app, I get a big circle with a blue shield with a lock and checkmark inside it.  Message reads "Authorization in Progress. We're setting up your phone's voicemail.  We'll send a notification when it's ready or if we encounter a problem."  It thinks for a while and then gives me an Authentication Error message. It tells me to double-check cell coverage (check, I do), connected to LTE data or Wi-Fi (connected to home Xfinity Wi-Fi), Sim inserted correctly (have no issues with any other phone functions or calls), and check permissions (has permission).

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XfinityPeterH

Official Employee

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1.5K Messages

 

user_e71n1f Thank you for this feedback! I would be reaching out looking for answers if I were in your shoes too. Have you tried to seek help from our experts in our Xfinity Mobile department? We're here to help.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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Neilpilot

New Poster

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12 Messages

@user_e71n1f​ I'm having exactly the same issue, except on a Samsung A13 5G.  I can access my VM by dialing *86, but the app that I've used without incident for years stopped working and locks up in "Authorization in Progress" mode as of a couple of weeks ago.  I even tried uninstalling and reinstalling, but that didn't work.  Please let me know if you are able to solve this problem.

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2 months ago

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XfinityEricB

Official Employee

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1.7K Messages

 

Neilpilot We would be happy to look into why the app is not accessing your VM like it was before with you, and work to getting it fixed. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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TheHappyCubist

Visitor

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5 Messages

2 months ago

i have not had voicemail for 5 months now. been to help at least 20 times they always say a ticket has been created and to wait 24 hours and it will be fixed. this has been going on since march of 2024. Why can't someone fix my vm. I have sat next to co worker and watched and listened to her leave me a vm. I access my vm and it it says no messages. My gr kids have left messages and other friends also. no messages are coming through. I sat on chat today for 75 minutes with no fix again. I am not happy! Is there anyonr who actually knows how to fix a problem instead of giving me a canned comment of "a ticket has been made"

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user_4j2d91

1 Message

Same problem for me. How can a big company like Xfinity with a national mobile phone business can't get an important part of their business, i  e., voicemail app, to work?

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1 month ago

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XfinityDena

Official Employee

 • 

2.5K Messages

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for with your service. Please send me a Peer to Peer message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Peer to peer chat" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_90jsu5

1 Message

1 month ago

I am having the same issue on my Samsung Galaxy A51.... all of a sudden a couple days ago I could not get voicemail....runs through the "Authorization in Process" and fails.....

-I spent over 8 hours today with 4 different tech calls. No one can tell me what is wrong or how to retrieve the voicemails that were there.

I tried installing the app on my second phone line, a newer Motorola (moto g 5G) phone....same problem, I can't get the Xfinity voicemail app to install: "Authorization in Process" and fails.

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Neilpilot

New Poster

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12 Messages

So here's the deal....the Xfinity VM app, that was last updated back in 2022, is no longer supported by Xfinity.  I was told this after visiting their local storefront.  As a result, due to recent Samsung or Android updates the Xfinity VM will no longer work on many phones. It stopped working on my Samsung A13 5G sometime last month, and I believe it occurred shortly after my phone updated.

The only VM app that Xfinity could identify to take it's place is the Samsung VM app. Unfortunately it only works if my phone is connected to cellular data.  Since I typically keep my data switched off, relying on Wi-Fi for data, I no longer have a reliable VM app. 

Thanks to Xfinity for deciding to stop supporting their VM app 

(edited)

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1 month ago

XfinityThomasA

Official Employee

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1.7K Messages

 

user_90jsu5 - Thank you for commenting and joining us here on the Xfinity Forums! We can help. Have you tried to -
Dial your home phone number.
When your personal greeting starts, press #.
Enter your passcode when prompted to listen to your voicemails.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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Neilpilot

New Poster

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12 Messages

@XfinityThomasA​ I think you may be missing the point.  When it was working, the Xfinity VM app gives you a visual indication that you have a new VM WITHOUT having to call into your VM account.  Your suggestion that I constantly check my VM account to see if there's a new VM is way less efficient than when the VM app was working.  

(edited)

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14 hours ago

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RhineLabs

1 Message

21 days ago

I get the same thing Samsung S20FE The Visual Voice Mail is part of My Plan. If it don't work shall we all start a class action.

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Rick-314

Regular Visitor

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8 Messages

15 hours ago

Me too -- The Xfinity Mobile Voicemail app (Android) is now stuck on "Authorization In Progress" with a blue spinner, then fails, after many months of working fine.  To "Official Xfinity Employee": I suggest you contact the people you refer us to and tell them to read this forum.  That will be far more efficient than referring us to them, going through call menus, delays, talking to people that don't understand what we are talking about... and giving up.

(edited)

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