Won't Accept My Post

​Reply 1: "I am trying to report that Xfinity sold me a Samsung A25 that the system now says is 'Incompatible.' Samsung confirmed it is an Xfinity network error."

I am an 18-year Diamond status customer. I am documenting a systemic failure before proceeding with formal legal action. I am in contact with other customers experiencing the "Incompatibility" trap with Xfinity-sold Samsung A-series phones; we are forming an alliance to bring this to the public and regulatory bodies.

​The Facts:

​Xfinity sold me a Samsung Galaxy A25. Now, your system says it is "Incompatible."

​Samsung Support confirmed on a recorded line: The phone is functional; the fault lies entirely with the Xfinity network.

​This failure caused two traffic accidents (GPS loss) and a missed surgery.

​Xfinity withdrew funds from a closed bank account for three consecutive months despite my instructions.

​The device is now physically failing (overheating/battery glitches) due to constant signal searching.

​Note to Moderators: Please do not ask me to move to a private chat unless you can guarantee a downloadable, permanent transcript. I require a transparent record of all admissions made by Xfinity.

Hello @user_6b2503 I am seeing this post. Not showing any others. If you included any personal information those may get flagged to avoid them being posted here publically. 

We can certainly help get this issue escalated to be looked into for you. But that will require a direct message to get the personal information we need. The private chats through Xfinity Forums are saved, so you can always login and still access the full chat history with our team at any time. Many people also take screenshots of anything they want saved. 

Send us a direct message with your full name and the service address and we can look into the issues with the A25 and the 3 months of bank payments. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

They would not allow me to post some stuff on here because they don't wanna get out.And then they checked the one that did go out that there was an accepted solution , and there wasn't