1 Message
Worse experience of my life!
Cannot reach a service rep who cannot say anything other than "I'm so sorry for this inconvenience" or speak English well enough to converse.
They have now deactivated my cell phone 2 days after taking out payment on said phone that I've had on autopay since 12/2022.
This latest nightmare has had me on hold or with these incompetents for over 8 hours in a span of 2 weeks, and after you do what you're asked to do, something new comes up.
Too many ppl working on my prob, and even tho the calls are recorded, AND rep told me written down as well? These idiots STILL can't get it together.
As soon (or if) these ppl can get my phone on *with a new number, I might add* bc of their incompetence, I am leaving immediately.
I have also been with Comcast since 2007 for my home cable, phone and internet, yet they do not award loyal customers, only offers are made to new ones.
My bill jumped up again $15 again, "due to new taxes" they say.
So I guess I'll be looking for another company with my home issues.
DO NOT FALL FOR XFINITY OFFERS, YOU WILL BE SORRY.
XfinityThomasB
Official Employee
•
1.7K Messages
22 days ago
Hello user_kut1j2
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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