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user_7t6ras
1st Topic

2 Messages

Friday, May 24th, 2024 12:23 AM

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worse service ever

i would never recommend this phone service ever to anyone!

All my calls are ultimately dropped and i have reported this issue many times with NO RESOLUTION 

Question

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Updated 

6 months ago

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XfinityMarcus

Official Employee

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998 Messages

6 months ago

user_7t6ras the last thing we want is for you to have a negative opinion of any services we offer. I would be happy to look into the phone issues you have recently experienced. Is now a good time to troubleshoot?

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user_7t6ras

2 Messages

yes you all have did the “troubleshooting”

1. *73 

2. turn my power on/off 

nothing has made a difference 

i have also been a loyal member 5+ years with your internet services

with no rewards or anything

6 months ago

0

XfinityMarcus

Official Employee

 • 

998 Messages

user_7t6ras I am more than happy to double-check that we leave no stone upturned when it comes to troubleshooting your phone service. There are more steps we can take than the two you listed. Also, thank you for your 5+ years of service with us. Are you familiar with the Xfinity Rewards program created just for customers like yourself to reward tenure? I would be more than happy to educate you on it if not. 

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6 months ago

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