Visitor
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1 Message
Worst Experience ever
WORST EXPERIENCE IVE EVER HAD. No way to contact xfinity. Outage was at 10:40pm and won’t have service until 8:30 pm next day. they should be ashamed of themselves. No tornado or power outages and I don’t have wifi for almost 24 hours. they are a joke and scam. Will be going to any other provider ASAP
XfinityRichard
Official Employee
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3.1K Messages
6 hours ago
Hi there, @user_dtgz5z ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I totally get your frustration I understand how important Internet service is nowadays. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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