Visitor
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1 Message
Wrong account
They keep cutting my service off I always try to pay the [Edited: Language] bill but the wrong account keep showing up I'm tired of this after I finish paying I'm switching this is ridiculous and then when you try and talk to someone they won't let you because the service is off I'm done
XfinityThomasC
Official Employee
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2.9K Messages
24 days ago
Hello, @user_w8fymz, and sorry for this inconvenience. Are you attempting to pay online or through the Xfinity App? Do you recognize the address or account number that keeps showing up when you attempt to pay?
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