Visitor
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1 Message
Xfinity Agent Fraud Has Cost Me $600+
An overseas Xfinity phone agent fraudulently charged my account with the purchase of two iPhones in July of 2025. Total charges on my account are a little over $600 as of mid-September, 2025. I have spent many hours talking to numerous Xfinity agents by phone and have visited the Xfinity store in Oakbrook, IL where two fraud reports were issued in mid-August and still nothing has been resolved and I'm still getting monthly charges for one of the phones. I was told at the time my account would be reimbursed the $600+ in two weeks. Nothing has been done as of mid-September. The Xfinity fraud reports are [Edit: "Personal Information"] and [Edit: "Personal Information"].
Xfinity service is the worse. Do not get Xfinity phone service. If you have Xfinity service never give a phone agent your credit card number.
I'm off to the Oak Brook, IL store again today to try and get it resolved.
XfinityPeterH
Official Employee
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2.3K Messages
9 hours ago
Thank you for reaching out and sharing your feedback about your experience. I would be doing the same if I were in your shoes too. Our team is here to help. Please send us a DM with your full name and complete address.
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