xfinity has the WORST phone service

user_wfqclg Hello! Thank you for reaching out to us here on our Xfinity Forum. We are sorry to hear that you're not having a good experience, and we'll do our best to help you. We have not heard of a scenario that would prevent you from being able to port your number to another provider. There is usually a hand-off that takes place between us and the competitor, and it is normally completed very quickly. Can you please elaborate on why you are being told you can't port your number?