New Poster
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3 Messages
Xfinity Mobile Address for Formal Complaint
I connected with Xfinity via online chat to purchase a new phone and watch. They offered me $400 discount off the phone and $300 discount off the watch. Apparently, the CSR either did not enter this correctly or gave me an offer that I didn't qualify for. Either way, it was their fault, not mine. They manually applied credits to my bill to fix the problem and promised they would reoccur until the devices are paid in full. EVERY month since then I have has to call Xfinity for this adjustment. It's getting ridiculous spending 1/2 hour every month on this.
I need to make a formal complaint in writing. What is the address for Xfinity?
XfinityMatthew
Official Employee
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1.3K Messages
3 days ago
Hello Peter72 I am sorry to hear that the offered promo was not correctly applied to the account. Sounds like nothing was put in place that would issue a monthly credit. Which as far as I'm aware is not an option we can do anyway. Which explains having to call each month. We can get this escalated to our Xfinity Mobile Corporate Escalations to review. They can typically issue larger one time credits to avoid having to call each month depending on the issue. Please send us a direct message with your full name and service address and we can get this submitted to them.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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