Xfinity Mobile Nightmare - Empty Promises, Dead Ends, No Follow Up

I have been an Xfinity internet user for years. I recently decided to switch my wife's phone and my phone to Xfinity Mobile from Verizon. I received the phones in the mail 1 week ago from when I'm typing this post, and it's been nothing but a nightmare. It began 2 days after I received the phones in the mail when I noticed my eSIM wouldn't port over from Verizon to Xfinity on either phone I just bought. After 12 hours and two days of non stop phone calls and live chats with agents they were finally able to port over my number from Verizon. The call where they successfully ported over my number went on for 3.5 hours! After getting both phones ported over and getting cell service on the phones, I gave myself the weekend to breath before trying to track down a bad link for a shipping label to process our trade ins.

As I began to call and hop on live chats for shipping labels, I spent an additional 2-3 hours talking with representative asking for an updated shipping label and continued to get the work around until I refused to get off the phone until I got an email with updated shipping labels that I could load and print to use. Finally, I got an email after hour 2 and agent #2 who was able to stay on the line and get me my shipping labels

Just when I thought I was out of the woods with Xfinity customer service, I woke up this morning and my phone cell service was showing "SOS" instead of its usual bars. My heart sank as I realized I would have to spend another day grueling with customer service, and sure enough I did. It took me about 2 hours and another 2 agents to solve my problem. The first agent I was on live chat with gave me the classic Xfinity script of "Everything is set! Just need to wait 24-72 hours and all will be fixed!" Based off how my number porting went and how well it seemed to work, I decided to try the same with the live chat agent and refused to disconnect until I saw that my service issue was resolved, but the agent was adamant that it would be fine and that they did all that they could. As I am explaining my case that it makes no sense to pay for a service that I can't use and that I've received multiple empty promises that all would be fixed in 24 hours and it wasn't, the live chat decided to "fail" and I lost contact with that agent, meaning I had to go through the whole process again with someone who can't seem to pull up my account and see how many times I've called and chatted about issues.

All in all, all of these issues have been resolved, but with the amount of hours I have spent talking on the phone or sitting in a live chat I could have been charging minimum wage and paid off the brand-new phones I just bought. At the end of my last conversation I was told that I would get a credit back for the time I was unable to use my phone, and when I checked it came out to a *drum roll please* $20 credit! Wooh! So much money saved!

So, Xfinity, I ask you: What are you going to do to make this right? I've gone a chunk of this billing cycle unable to use the service I am paying for, too many hours on phone calls, way too much time staring at my phone with a too many representatives who are constantly trying to butter me up and end every sentence with "do not disconnect" for there to be nothing you guys can do to make this right. I want to stay on Xfinity for the price and convenience of bundling mobile and internet, but this was the last straw. If you guys can't make it right, I will be switching and telling all my friends and family to stay as far away as they can.

Update to this:

Got the eSIM to work again and they were able to restore all cell service, but now I am unable to make any out-bound calls. Yet again I am unable to use the service provided. So now I'm back to trying to get online in the live chat and figure out ANOTHER issue. They refuse to let me talk to a manager and not just an agent who can't do anything