Visitor

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1 Message

Saturday, January 10th, 2026 11:30 PM

Xfinity mobile port in stuck in limbo

I initiated porting into Xfinity mobile and the nightmare started there and I’m still without my phone line 2 days later. Inspite of 10+ hours over calls and chats the phone is still stuck is limbo. Every call/chat end with assurance that it will be fixed in next hour , 24 hours later, nothing has worked out. How do I fix it - I can’t port out since the line is not active in Xfinity . Is getting a new phone number not the only way out ??? Are there any support members here to help me out ?

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Official Employee

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2.9K Messages

11 hours ago

Thanks for posting on our community forums, user_69m4cv. I'm sorry to hear about the porting issue. I know how frustrating this can be, and I'd like to help! Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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