Visitor
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1 Message
Xfinity Mobile Problem
Hello, a worry I am having is that my brother who used to live in the same address as me had xfinity internet for a while, but this year got it shut off due to an unpaid balance that he has under his name and this address. I tried setting up my own xfinity internet under me name and ssn but same address and got it cut off after a week even though his unpaid balance has nothing to do with me. I also set up xfinity mobile under my name, ssn, and address and was wondering it they would get cut off due to what he owes?
XfinityAbby
Official Employee
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440 Messages
1 month ago
Hello @aorona. Thank you for reaching out on our Community Forum. I know how important it is to make sure this is straightened out.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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