Xfinity Mobile service continuously drops.

Xfinity Mobile service continuously drops. When it does, I cannot receive or make calls or receive my text until I realize that I have no service and restart my phone. It comes up and I get all my messages - until it drops again. Very frustrating. Considering canceling Xfinity and Comcast. [Edited: Soliciting].

Responses

XfinityKei

Official Employee

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1.1K Messages

3 months ago

@rrcurt I'm sorry to hear you're having issues with your connection dropping. A mobile user myself I know how frustrating it can be when a call drops.

Are the signal issues happening while you're at home, work, traveling or on the road?

How often does his happen?

Did this just start?

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rrcurt

Regular Visitor

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5 Messages

This happens nearly every day, and sometimes several times a day. When it drops I do not know exactly, but I must check to see if I have service every time I enter a store, work, or home.

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2 months ago

0

XfinityJamesC

Official Employee

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1.7K Messages

That would be frustrating, @rrcurt. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat - https://www.xfinity.com/xfinityassistant/?channel=xMobile - for assistance with these issues?

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2 months ago

0

Network

rrcurt

Xfinity Mobile service continuously drops.

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