Visitor
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3 Messages
Xfinity Mobile Support - Phone line not showing on account after a move
I moved to a new address and my phone line stopped showing in my account. Tried to call service representative several times and the issue still stay unresolved. Pretty frustrated.
Accepted Solution
XfinityDena
Official Employee
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3.9K Messages
1 hour ago
@user_m2yzgv Thank you for working with us to correct the default address for you MyAccount (https://www.xfinity.com/support/articles/switching-between-multiple-accounts). If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. Please have a safe and healthy weekend!
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XfinityAmandaB
Official Employee
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2.8K Messages
21 hours ago
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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