Contributor
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49 Messages
Xfinity Mobile
CAN SOMEONE PLEASE TELL ME HOW ONE CAN ACTUALLY DOWNLOAD AN ACTUAL STATEMENT FROM XFINITY MOBILE?????? There was once a way to do this and now for whatever reason, you can't do that. I am so tired of Xfinity doing things with no explanation, then expecting customers to figure it out. Their "Xfinity assistant" is horrible. It's like a very low-grade bot stuck on a loop. It's useless, it doesn't answer questions, you can't call anyone. No one in the stores know anything, so one has to go here to try and figure it out. Then, one of their "employees" eventually answers, asking you for all kinds of personal things before they can even answer a question. I've been insulted by "employees" on this forum and reported it to higher ups. Nothing changes. Nothing improves. The only thing that changes is the company continues to change things, letting the customer trying to figure things out. The prices go up and it does not matter if you've been a customer for years. It's awful and I just hope that a company that actually understands what consumers wants steps in that actually cares. I feel badly for the people who work for Comcast/Xfinity because they have very little tools to give consumers.
Oh, and for the love of all that is good, expand your the "topic" to more than 3 choices. It's ridiculous.
DreamSayerZ
Problem Solver
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749 Messages
13 days ago
@SureB I've posted the instructions in this previuos thread; https://forums.xfinity.com/conversations/plan/how-can-i-download-my-xfinity-mobile-statement-as-a-pdf/660730025805924456821a97
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