This is the Xfinty Mobile Forum. You should post your issue in the Internet forum. I recommend that you take it to an Xfinity Store if you have one nearby for an exchange. If not, use the support option from the Xfinity App to troubleshoot. If issue not resolved, rep will setup a replacement to be sent.
@user_z7tmn0 Thank you for reaching out with your modem concerns. As mentioned by our community member @DreamSayerZ it can be exchanged at the local Xfinity store if it is overheating.
DreamSayerZ
Problem Solver
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1.1K Messages
14 days ago
This is the Xfinty Mobile Forum. You should post your issue in the Internet forum. I recommend that you take it to an Xfinity Store if you have one nearby for an exchange. If not, use the support option from the Xfinity App to troubleshoot. If issue not resolved, rep will setup a replacement to be sent.
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XfinityJanelle
Official Employee
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2.3K Messages
12 days ago
@user_z7tmn0 Thank you for reaching out with your modem concerns. As mentioned by our community member @DreamSayerZ it can be exchanged at the local Xfinity store if it is overheating.
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