Visitor
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2 Messages
Appletv
You have to be kidding me You've been having this problem for 4 years and nobody thought to fix it I know I've had my plan for 2 months now and I still can't get my bill right I'm getting 100mbps My bill says 500 Mbps yet the people at the office say I'm getting one gig what [Edited: "Profanity"] it kind of [Edited: "Profanity"] is that?
And the worst experience in the world the two days it took me to get my phones and internet and get [Edited: "Language"]
Not happy with this Xfinity at all the one in Ypsilanti and the corner of Hewitt and Washington I believe
Very unprofessional
XfinityOrlandoM
Official Employee
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3.2K Messages
9 days ago
@Trickee00
Thanks for reaching out to us, we do apologize for any inconvenience and if we didn't explain how our billing system works since we bill a month in advance.
If you've made changes prior to your last bill being printed you won't see the changes of your new plan going effect into your next billing cycle date.
A great way to make sure your speed plants been updated is to jump on our xfinity app app go to Wi-Fi, select whole home network and run a speed test.
That test from our awesome Xfinity app will test the speeds that are coming into your modem to make sure you're getting those speeds you're paying for.
As far as your Apple TV working with your services, were you able to get that corrected yet?
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Trickee00
Visitor
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2 Messages
3 days ago
Gonna call again tomorrow april 2nd, maybe someone will straighten my plan out I STILL CAN NOT ACTIVATE MY APPLE TV BTW
Not to mention my wifi still being weak [Edited: "Language"], saying 3 different soeeds on my bill.
(edited)
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