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user_t1l24p
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Sunday, February 8th, 2026 2:15 PM

Bad TV box

One of my TV boxes goes RDK 03004 multiple times per week, usually first thing in the morning, then resolves in a couple of hours.  I have gone through troubleshooting steps multiple times with no help and get stuck in the dreaded Xfinity Assistant loop.  This is happening more and more frequently.  Can I just exchange to box, please?

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14 days ago

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XfinityJorge

Official Employee

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2.8K Messages

14 days ago

 

user_t1l24p Hi there! Thanks for using our Forums and for taking the time out of your day to write our Xfinity Support Team. We are sorry to hear about the issues with the error you are getting on your box, we are here happy to work with you to get this resolved if it is still ongoing. Can I confirm that you have checked all the cables going to and from the box to make sure they are secure and not loose? 

 

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