box not working

Thank you, @user_in2i15 for reaching out on our Xfinity Community forums.

To help us better understand what's happening, could you provide a little more detail about both issues?

For the TV Box that won't turn on, are you seeing any lights on the front of the box at all, or is it completely unresponsive? Have you tried a different power outlet to rule out a power issue?

Regarding the outlet in the basement, can you tell us what equipment is connected there and what exactly you're seeing on the screen? Are you receiving an error message, a blank screen, or just missing channels? Unfortunately, there's no way to determine whether that outlet is active without reviewing the account and setup.

If you'd like us to take a closer look and continue troubleshooting with you, please send us a Direct Message with your full name and complete service address.

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