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PNMD
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Sunday, February 8th, 2026 12:34 PM

cable card pairing

I am transferring a cable card from one TIVO unit to another and need help pairing the card with the new unit. Like many members, pairing using the online portal has failed. I have called the activation help line twice, yesterday spoke with agent Omar [Edited: "Personal Information"] who assured me that the unit pairing would be completed after a "backup" in 3 hours, but it still is not communicating the next day.  Can I send a direct message with the cable card specifics so that the appropriate person can complete the pairing?  This appears to be solution described in other posts on this subject.

Thanks,

P. [Edited: "Personal Information"]

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16 days ago

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XfinityThomasB

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16 days ago

Howdy PNMD

 

We have no longer paired cards with new unit for quite some time now. Since the Cable card support has sunset, you would have access to the currently paired and activated units, but the options to migrate the card to a new unit is pretty slim. Is this a similar unit or a different/newer model? 

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PNMD

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I have been using the cable card with a TIVO bolt which failed and am simply transferring the card to an equivalent TIVO unit.  I have seen posts in the customer service forum of other users even in that last few days that have been able to do exactly that. I posted my message also in that forum.

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16 days ago

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XfinityThomasB

Official Employee

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2.6K Messages

PNMD

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

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