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user_0mi13h
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Sunday, December 28th, 2025 1:27 AM

Cablecard help needed

I have 2 cablecards on my Xfinity account, both happily used in TiVos for years. One of them stopped working last night with, “This channel is not authorized…(V58)” messages on every channel.  The cable card pairing screen is now blank w/only a “Information is not available.” message. Help!  How can I get this cablecard working again.  The TiVos are the only reason I haven’t switched to fiber and a TV streaming service (I.e stayed w/Xfinity)…

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7 days ago

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XfinitySeth

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717 Messages

7 days ago

Good day user_0mi13h, and thanks for joining us in our community with your post! I know how important it is to get your TV content the way you want it, and you're in the best place for help with your cablecard concerns 👍 While cablecard and Tivo devices have reached their end of life and are no longer supported to a wide degree, for all your channels to revert to a V58 error message certainly is odd, and may imply there is something going on we can look deeper into. Have you already tried manually restarting your Tivo devices to see if that changes anything?

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user_0mi13h

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2 Messages

One TiVo is still working AOK. Yes, I have restarted the TiVo w/the problem cablecard.  It still does not get any channels.  There is also no information on the cablecard pairing screen.

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7 days ago

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XfinityMarshante

Official Employee

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814 Messages

Hello @user_0mi13h, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 days ago

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