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pmell20
Rousing Reactor
Expressive Exchange
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63 Messages

Monday, May 12th, 2025 8:51 PM

Caller ID on TVscreen

Xfinity keeps making changes and not notifying their customers.

I now have to pay more to record more than one show, whereas a few weeks ago, I could record 3 shows at the same time.

Now, I no longer receive notification of incoming phone calls, on my Xfinity landline, on my TV screen.

What other changes are in store?  Do I have to pay extra for this now?

Question

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Updated 

17 hours ago

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XfinityVianney

Official Employee

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2.2K Messages

19 hours ago

 

pmell20, thank you for reaching out and creating a new post. I hope you are doing well. I see you have questions about recent changes. I see you were able to record 3 shows at once, but you can only record a single show. Depending on your device, you can record multiple shows: https://www.xfinity.com/support/articles/x1-dvr-overview. What happens when you try to record more than 1 show at a time?

For the caller ID on your TV, I sent a signal to help update this feature. It can take up to 24 hours. Please let me know if you continue to see any trouble.  

 

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pmell20

Contributor

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63 Messages

When I tried to record a second program, it would say “program 1 will not be recorded as you already have a program recording at the same time”.

i never ever got this msg in the past.

i am now paying the extra, I think it’s $10 to be able to record more than one program.

as for the caller id not showing on the tv, it is now working.  Thank you.

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18 hours ago

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XfinityVianney

Official Employee

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2.2K Messages

 

pmell20, I'm glad to hear the good news on the caller ID. I did check the equipment, and I didn't see any reason you can't record more than one. If you have additional boxes, each box can take up one of the tuners on the DVR. I did see, however, that you still have room based on your setup. Does this happen for any network or show you try to record? When you attempt to record these shows, are the other devices also watching the same channel?

 

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17 hours ago

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