Visitor
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1 Message
Existing CableCARD Pairing Issue - Not a request for a new card.
Existing Cache Card user. The card stopped working today. Just need it re-paired and locked in by Support. Was told to send this Direct Message.
Tom [Edited: "Personal Information"]
XfinityJohnG
Official Employee
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2.4K Messages
16 days ago
Thank you for reaching out to our team. I can troubleshoot a cable card issue from here. As of October 2024 we cannot replace those cards. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityJorge
Official Employee
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2.7K Messages
14 days ago
Thank you so much for working with us over DM and letting us get your equipment working again. We are always here to help and support you!
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