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user_8b540s
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Tuesday, May 13th, 2025 9:09 PM

I need help with a billing for premium services that are not needed or received.

I have a condo that has basic cable billed to all owners. Xfinity shut off service for premium channels that I do not have or have never ordered and will not restore basic services until the bill is paid. Since I don't get a bill from xfinity, I have no idea what is owed or how to dispute these charges to get basic service restored.

Question

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Updated 

35 minutes ago

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XfinityAlyssaA

Official Employee

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1.8K Messages

35 minutes ago

Good afternoon @user_8b540s, and thank you for reaching out to our dedicated Communities team on our Forums, we appreciate it. I see that you are experiencing issues with your bill and need your basic service restored. We'd be happy to review your account further to see how we can help. To get started, can you please send us a Direct Message with your name and complete service address including any applicable unit or apartment numbers? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further! 

 

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