Visitor
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1 Message
Missing DVR Recordings
My DVR is losing recordings, but the usage is not full. The recordings are just randomly disappearing. It's at 18% but deleting recordings (like it's full). I called on Friday and opened a ticket but there's no sign of it on my account either. I've lost over 60 recordings overnight! Why!?!?
XfinityQuemekia
Official Employee
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657 Messages
8 days ago
Hi there @user_d8s0ht, I am so sorry to hear you've lost over 60 of your recordings overnight, and especially that this is happening while your DVR is showing it's only at 18% capacity. I can only imagine how frustrating and confusing this must be, and I completely understand your feeling of helplessness when you already reported the issue and now see no record of your ticket. Let's get this figured out!
To get started, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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