Visitor

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3 Messages

Wednesday, January 7th, 2026 7:59 PM

Multiple viewing interruptions

Has anyone out there encountered multiple television interruptions? On a daily basis now, since at least October 2025, throughout the day - on any given television set - I have picture freezing, screen going black, multiple error messages, dropped audio, etc.  This goes on all day, every day. I have gone back and forth with Xfinity corporate and they claim it's a faulty node. I tried telling them that 3-4 years ago, but nothing was done. Now, they're telling me that a planned "construction" to replace the node is (supposedly) scheduled to be completed this month (January 21). Now, however I'm getting a lot of double-talk about work being doing on the pedestal, etc.  Worse is I cannot pin them down on a start date. I fear I'm getting the runaround and as long as they can tell me something (anything) to keep me, that 's what they'll do. These interruptions continue to reek havoc to my television viewing throughout the day and it's really frustrating. 

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Official Employee

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2.7K Messages

24 days ago

 

user_b8oi1g Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us. I am happy to work with you to see what is going on with your equipment that has been impacting your TV experience at home. In order to get started can you send us a DM with your full name and service address? 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

Visitor

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3 Messages

@XfinityJorge​ Thank you Jorge. By chance can you replace the node that controls viewing in my area (Elk Grove). That is what has been identified as the primary culprit, at least according to the corporate office. I remain vigilant in meticulously documenting these frequent occurrences. I was just curious if others in the "Xfinity Community" were experiencing the same issues. It is not at all likely any of your well-intended proposals would have any lasting affect. Most of the "fixes" are nothing more than a band aide. Believe me, I know! I am currently attempting to secure fair and reasonable compensation by way of a substantial credit. I'm hoping to reach the billing department and discus this further with a supervisor. This problem has existed to a very long time, beginning in October 2025 (and previously). 

Official Employee

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2.3K Messages

 

user_b8oi1g You are most welcome, and we are happy to help get you in the right direction for getting the answers to your questions about the Node replacement and the pedestal. Additionally, we can make any necessary adjustments to your account while your services aren't working. So I may take a look into your account, can you please send a DM. I look forward to working with you on resolving the concerns today! 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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