@user_wwtg4y If your equipment is showing power to it and no reported service interruption and you're still not getting online after performing basic troubleshooting we would strongly recommend using the troubleshooting process within the Xfinity app. That way you skip the need for verifying your account with us, have us perform troubleshooting checks and steps required before we can get access to setting up an appointment for one of our awesome technicians to go out and check on your service issues. We would not recommend skipping troubleshooting steps as replacing the equipment is normally not the issue unless there is something physically wrong with the Xfinity Wireless Gateway. Let us know what troubleshooting steps you've taken from your end and the resolution once you've gotten it. We're here if you need additional assistance!
EG
Expert
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116.7K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.3K Messages
42 minutes ago
@user_wwtg4y If your equipment is showing power to it and no reported service interruption and you're still not getting online after performing basic troubleshooting we would strongly recommend using the troubleshooting process within the Xfinity app. That way you skip the need for verifying your account with us, have us perform troubleshooting checks and steps required before we can get access to setting up an appointment for one of our awesome technicians to go out and check on your service issues. We would not recommend skipping troubleshooting steps as replacing the equipment is normally not the issue unless there is something physically wrong with the Xfinity Wireless Gateway. Let us know what troubleshooting steps you've taken from your end and the resolution once you've gotten it. We're here if you need additional assistance!
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