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user_wzvjp7
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Monday, June 1st, 2026 9:56 PM

Peacock Activation Issues

I'm trying to activate my Peacock, and everytime I get "We’re sorry, something went wrong on our side. Please try to activate again."

I tried Firefox, Chrome, Edge.  Cleared cache, etc.

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4 days ago

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XfinityDilary

Official Employee

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3.3K Messages

4 days ago

 

Thank you for posting on our community forums, user_wzvjp7. I can definitely understand how frustrating that is, especially after trying multiple browsers and clearing the cache. Thanks for taking those steps already. Let’s try a couple more quick things:
 
Make sure you’re signed into your primary Xfinity account before starting the activation
Try using a private/incognito browser window
Disable any VPN or ad blockers temporarily
 
If you’re still seeing that error, it may be an issue on the backend with the activation link. I’d be happy to take a closer look and help get this resolved. Just let me know! 

 

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user_wzvjp7

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@XfinityDilary​ Already did all that.  used private broswer, no VPNs and no adblocks.  

Tried it from home, work and celluar.

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4 days ago

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XfinityDilary

Official Employee

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3.3K Messages

Thanks for trying that, user_wzvjp7! Let's take a look at the account on our end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 days ago

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user_wzvjp7

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@XfinityDilary​ Just sent a message.

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4 days ago

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