Peacock Premium

I am unable to watch Peacock on two of my TVs. This was working a few weeks ago. It works on one of my TVs. Tried talking to a human through chat & 800-XFINITY and was unsuccessful.

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XfinityAbby

Official Employee

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517 Messages

7 days ago

Hello @user_py8np6 Thank you taking the time to reach out on our Community Forum. Are you having trouble logging in on those TV's or are you getting an error?

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user_py8np6

Visitor

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2 Messages

@XfinityAbby Hello. Thank you for responding. I am having trouble logging on. When I go to Peacock, it telling me to I have to upgrade to watch most shows.

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7 days ago

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Ok, let us take a look at your account, user_py8np6. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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7 days ago

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Non-X1 Service

user_py8np6

Peacock Premium

XfinityAbby

user_py8np6

XfinityAmira

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