Visitor
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1 Message
Request XG1v4
I would like to request a XG1v4 DVR. I had one that stopped working (kept cycling on and off only showing the Welcome message when refreshed). I went to the local Xfinity store and they gave me a WiFi 4K DVR. When I brought it home, I learned that you must have a X1 Gateway modem for it to work. I have my own modem and a mesh router so with 4 pods. I need the XG1v4 which works with a coaxial cable. Once I receive the XG1v4, I will send back the WiFi DVR I was given.
XfinityBenny
Official Employee
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1.1K Messages
21 days ago
@user_tqt1pb Thanks for adding a post. We can help troubleshoot and have it replaced. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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