Schedule a tech to install cable

@user_ljnbwf Xfinity does not do any wall phishing, you would need to hire your own electrician, you can reach out & they maybe able to have a tech come add new outlet were they drill straight through the wall. but there is fee for them to come out and install the new outlet. U could also get a wifi extender thru xfinity https://www.xfinity.com/learn/internet-service/wifi/wifi-extender or https://www.xfinity.com/learn/internet-service/xpro or purchase your own. For the best wifi signal you do want your modem in central location of the home, basements closets or bookshelves are not recommended 

Hi @user_ljnbwf, our friend here @user_5w15rf shared perfect information! I love that you are making sure that your mother can enjoy watching TV without forcing her to learn an entirely new product. We can definitely help you get an installation scheduled if that is the route that you would like to go forward with just send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to get started.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it.