Slow connection

user_q2nf4w Hmm, let's have you try restarting the X1 TV Box to see if that helps with the slow connection it seems to have. Please follow these steps:

1. Using the X1 Remote - Press the A button (the triangle button) on your remote.
2. Highlight Help and press OK.
3. Select Restart and confirm by selecting Restart again.

See how that works for you, and if there is no improvement, please let us know.

user_q2nf4w We'll be happy to take a closer look at the signal we're sending you. Let's see if we can improve it before settling on a technician visit. You would likely be charged $100 for the visit, so we'll be happy to see if we can prevent that. When you can, please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "Start a New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

user_q2nf4w, in order to keep your personal information safe, I removed your name and address from the public post. It is important that you send your information in a DM. Follow these instructions:

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514