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8 Messages
Saturday, August 30th, 2025
Trying to update software and it just freezes. Any help?
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Official Employee
1K Messages
2 months ago
Hello @user_2429ph Thanks for sending over the screenshot. That will help us a lot. Does this screen come back up if you unplug the box and restart it?
Yes the same screen came back
300 Messages
Hello @user_2429ph were you able to get the issue with your box resolved?
XfinityMatthew
Official Employee
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1K Messages
2 months ago
Hello @user_2429ph Thanks for sending over the screenshot. That will help us a lot. Does this screen come back up if you unplug the box and restart it?
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