Visitor
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2 Messages
Tivo cable card lost pairing all channels V58
After a power outage my Tivo Bolt lost pairing and all channels show code V58. I went to the self activation site and entered new Host ID and Data ID for the existing card but it reports an error. Can I get someone to pair them for me via DM?
user_t9fhsn
Visitor
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2 Messages
11 days ago
I have more info: I have a second Tivo (an XL) that has been working. When I login to the self activation site it shows two cable cards and their paired host IDs, but it shows the Bolt's card is paired to the XL Host ID and vice-versa. Perhaps the re-pairing of the Bolt fails because that Host ID is considered in use by the XL. How can I change them both at the same time?
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XfinityNatalie
Official Employee
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990 Messages
9 days ago
Hey there, user_t9fhsn! Thanks for posting on our XFINITY Community forum. We are sorry to hear you are having trouble with your cable card pairing after the power interruption. Not to worry! You have reached the right team to look into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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