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user_ix8wfl
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10/18/2026 7:20 PM

TiVo Edge CableCARD V53 Error - Locked 2021 Legacy Box Binding

Hi, my current TiVo Edge has dropped its pairing and my Host MAC field is stuck at 00:00:00:00:00:00, causing a V53 error on local HD channels.
Phone support just verified the root cause: my account inventory is still hard-locked to the profile of my old, deactivated TiVo box from 2021. The phone agents confirmed they can see the old binding on their screens, but their current telephone customer service tools completely lack the administrative system permissions to clear or delete the legacy 2021 profile. Because they cannot unbind the old box, the system rejects my current Data ID.
I have my gray pairing screen open right now with my active numbers ready:
  • CableCARD ID: [Edited: "Personal Information"]
  • Host ID: [Edited: "Personal Information"]
  • Data ID: [Edited: "Personal Information"]
Can a Corporate Digital Care Specialist please access my back-end database profile, completely drop the legacy 2021 device mapping from my inventory, and build a fresh pairing profile for my current TiVo Edge? Thank you!

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4 days ago

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XfinityAdrienne

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4 days ago

Hey there, @user_ix8wfl! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the cable cards, and I would be more than to look into the account further. Can you please send us a DM to get started? 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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