Tivo Roamio with cable card (M-card) getting V58

Thanks for sharing your info with me. I would be interested in how your technician visit goes tomorrow, if you have time to come back here and describe what happened or if your problem gets resolved. Thanks!

Hello, @Astromech how are you? Are you able to let us know if you have powered off your TiVo box, removed the cable card, replaced the cable card and powered your box back up again? 

@user_5dsvln Hello and good afternoon. Thanks for sending a message. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. How was the visit to help with the channels? 

@Astromech​ The Xfinity tech visited.  He didn't even need to come into the house, as he had heard of a headend issue that had been causing outages to "legacy" (CableCard) devices for hotels in the area.  He only knew of this because he serviced both residential and commercial environments and had learned of the issue the previous day.  He advised me that the problem was being worked on, and that it should be resolved in the next few days, and it was.  All of the channels returned that evening.  It would have been helpful if the residential remote diagnosticians (phone support) had known of this issue, but apparently problems like this don't always get communicated.

This issue was in the Sunnyvale, California area if that helps.