Visitor
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1 Message
TiVo Stopped Working: Channel Not Authorized (V58)
Hello. One of my TiVos stopped working, displaying the message that the channel is not authorized and that I should contact my cable company. So I did, and ultimately learned, after 2 or 3 calls and a visit by a tech, that cable cards are no longer supported by Xfinity, and that my TiVo was obsolete. One person, the only person who was knowledgeable about cable cards, said I needed a new one, and dispatched the tech I mentioned above. The card seems to be paired correctly. I'm at a loss as to what to do now. Scare up a card on eBay myself? Any advise will be appreciated. We would miss our TiVo sorely! Thanks, Mike
user_id7yvj
Visitor
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1 Message
4 days ago
Hi Mike, I'm having the same problem. I guess as the "new joisey" guys would say, "fo'get about it". LOL (NOT). TiVo is obsolete to Comcast customers now, so there goes all of our $$$ invested in TiVos. (we have 3 of them). /s/ Barry
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XfinityEva
Official Employee
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2.2K Messages
3 days ago
Hi @MikeTheSlacker as of October 2024 Some CableCARD models no longer compatible with Xfinity TV service (i.e. PKM600 and PKM800) If the card was paired successfully, we can perform a few troubleshooting steps. We are limited with this however we can definitely give it a try! To do so just send us a direct message with your full name and service address to get started.
To send a direct message:
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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