TIVO This channel is not authorized (V58) - all channels

Hello @user_l4k655 sorry to hear that you are having issues with your Tivo. I know how frustrating that can be when you are ready to watch tv and receive an error message. I would be more than happy to look further into your issue. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.”

I have a similar problem on 2 of my 3 Xfinity devices:  V58 Not Authorized on all channels.  Two of my devices are TiVo boxes; the third is an old set-top box (JD DCH70/2081) that is surely obsolete. Until now, I only used the TiVo boxes, although I see from my bill that I pay $12/month for the set-top box.  I say "until now" because the problem occurred after an extended power outage about 4 days ago. When the power was restored, one of the TiVo boxes worked (and still works) as usual for all the channels on my plan.  The other TiVo box shows V58 on all channels.  Perhaps its M-card was fried, and, yes, I know that Comcast doesn't support M-cards. So, I decided to see whether the Comcast box (which is listed on customer.xfinity.com/#/devices) would work when connected to cable. The answer is, "a little".  I can get some channels, but most (including common channels like CNN) are Not Authorized. I think the DCH70 is too old to have any idea about my plan, and in any case it is non-HD, etc.  Yet I'm paying the same monthly fee as I would for a 4K X1 Box with cloud DVR.  Can anyone recommend how I should proceed?  The Xfinity Assistant is useless.

   Thanks for reading.