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1 Message
09/06/2026 5:27 PM
Tried rebooting and no connection from exfinity connection
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Official Employee
2.7K Messages
6 days ago
@user_rwfqdd I’m sorry to hear you're having an issue with your cable boxes.
We can help resolve this for you. I would like to get started with troubleshooting.
Have you checked the connections to the back of your box, TV and wall outlet to confirm everything is finger tight and secure?
Are you seeing any error messages or error codes?
Is the box powering on with a signal?
XfinityKei
Official Employee
•
2.7K Messages
6 days ago
@user_rwfqdd I’m sorry to hear you're having an issue with your cable boxes.
We can help resolve this for you. I would like to get started with troubleshooting.
Have you checked the connections to the back of your box, TV and wall outlet to confirm everything is finger tight and secure?
Are you seeing any error messages or error codes?
Is the box powering on with a signal?
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