Xfinity Service Cable Card UnPair/Re-Pair

Thanks for replying.  Yes, I've read that article.  when I try to activate using the website, I get through, the acct number/phone number prompt and I get taken to the page which lists all of my cable cards, including the one that requires re-pairing.  I select it, add the hostid and unit data which I get from the Tivo's installation menu - the host id is the same as what's listed on the website, but the unit data is different ( because it's a new hard drive - the previous drive failed completely ), then submit.  The message that is get is approximately, "the operation failed", which leaves me with no path to follow.  I thought perhaps that it was because the hostid was the same as what it already had, but I tried with a different Tivo that I'd be ok with using, but I received the exact same result.  I then thought that perhaps a un-pairing would help, but I can't do that from the website.  

The result of all this is that I suspect that one of the few remaining cable card experts at Comcast might be able to help, but I have no path forward on my own.

Thanks.

Hello @bfaz18, and thanks for letting us know you've attempted to do this via the self-service tools.  I really appreciate you walking through everything you’ve already tried.

It’s clear you’ve put in a lot of effort, and I can see how hitting that “operation failed” message with no next step would feel frustrating, and we’d be happy to take a closer look with you.

When you have a moment, please send us a direct message* with your full name and service address, and we’ll dig into the details together. While support is limited for Cable Card issues, we can still determine if there is a path forward for you with your current issue. 

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(*Note: Never send a direct message to us unless requested by us.)
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4. In the "To:" line, type "Xfinity Support".
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