Visitor
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2 Messages
Xumo box stuck on settings screen
I experience the same issue as described here: https://forums.xfinity.com/conversations/flex/xumo-box-stuck-on-settings-screen/6676215d1deaa65c6c375bcf#.
We just moved to another apartment and first few hours the TV via Xumo did work but then it stuck in Settings. It asked to link the account and we did but it got back to the same screen asking to link the account :( And it went like that endlessly. We tried to reset it to factory settings, unplugged power cord etc. Nothing helped.
Accepted Solution
XfinityMatthew
Official Employee
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594 Messages
22 days ago
Hello user_2h4lra , thanks for reaching out and providing a related post to you issue. We would be happy to take a look into this Xumo box issue for you. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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