Greetings, user_mpyfvg! Thanks for taking us with you to your new place! I hope you are getting settled in! We are happy to further help with the Xumo box. You did a great job trying to reset the device. We will need to check your account from here. We start by checking that your order is fully completed, that the box is activated in our systems, and that the correct product codes are listed. If all of that is good, we proceed with troubleshooting and sending signals to the box. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
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