@user_sgyms9 Welcome to our community forum! Thank you for reaching out so we can make sure you're able to enjoy all your favorite content on X1. What troubleshooting steps have you tried so far? When you use the Xfinity App to diagnose the issue, what results does it show? If you don't have it, you can download it here for free! Enjoy 24/7 real-time support you can count on, anytime you need it :).
XfinityEmilyB
Official Employee
•
2K Messages
4 days ago
@user_sgyms9 Welcome to our community forum! Thank you for reaching out so we can make sure you're able to enjoy all your favorite content on X1. What troubleshooting steps have you tried so far? When you use the Xfinity App to diagnose the issue, what results does it show? If you don't have it, you can download it here for free! Enjoy 24/7 real-time support you can count on, anytime you need it :).
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