All creatures great and small

me too.  episodes 3&4 were skipped in my screen recording and xfinity wants me to pat $2.99 each to see them even though it’s part of our package

Hello @user_a7tfil, thank you for reaching out to our forum for support with your issues viewing these episodes. Did you make a separate purchase for this series the same as the original post indicated? Did you set these episodes to record, and they failed to? 

@user_1hl39s we want to ensure you can enjoy all the episodes purchased, so we'd love to work with you to get this working! If you were to search for the 4-7 episodes individually, do they show up for you? If so, is it requiring you to rent/purchase them again? Have you exited out of On Demand and then launched it again, or completely restarted your cable box, to see if they are now showing in your purchases content?

@user_1hl39s Can you please restart your cable box by unplugging it for 30 seconds, and restarting? Will you please recheck the missing episodes after? Thanks.

We have turned the box off and on multiple times and no luck. We can only view episodes 1-4 which have already been shown on PBS. We cannot get any future episodes. Trying to figure out why we spent $19.99 if we cannot see the entire season. Thanks for your help.

We are glad to take a closer look at this @user_1hl39s.  Please feel free to shoot us a private message so that we can get started.   

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

Please give me a refund of the $19.99 that we paid. That will be the easiest approach.

We are glad to assist in any way that we can.  Please feel free to shoot us a private message when you are ready @user_1hl39s.