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reggie77
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Rousing Reactor

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212 Messages

Monday, March 16th, 2026 5:15 PM

Another On Demand Issue. Show Freezing Then Restarts

American Dad Season 20 episodes 1 and 2, both freeze during an and and then restart.

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1 hour ago

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Oldest First
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XfinityMartyR

Official Employee

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3K Messages

5 hours ago

 

reggie77 Thank you for reaching out! Are you seeing any error messages, or error codes when the program freezes up? 

 

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reggie77

Contributor

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212 Messages

No error, just freezes and restarts.

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2 hours ago

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XfinityBradM

Official Employee

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1.3K Messages

What troubleshooting steps have you taken from your end? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 hour ago

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