Not applicable
•
2 Messages
Deceitful programming
I watched season 1 episode 18 of Matlock. The story doesn't end, it leaves you hanging. Then at the end of it a popup comes on offering the option to purchase part 2, episode 19, for $2.99. I did that. But it's just the second half of episode 18, which is a 2-hour show, not a separate new episode. This is deceitful! I did not need to purchase that, I already watched it for free. I would like a refund of the $2.99. I think I actually paid it twice, once from CBS films at the end of the show, and once from Prime, which was also $2.99, and also claimed to be "episode 19". I need a refund for both if that's the case.
user_zjsy4q
Visitor
•
1 Message
5 days ago
Same here! We pay too much for our premium channels to have episode 19 not on...unless we pay! Really Xfinity??!
This is why we will leave soon. Wow!
1
0
XfinityBenjaminM
Official Employee
•
2K Messages
4 days ago
Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into this for you and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
westwayneguy88888
Contributor
•
233 Messages
3 days ago
it wasn't a "2 hour episode" it was 2 separate episodes programmed back to back.
said so right in the channel guide
0
0