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user_zu2225
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5 Messages

Wednesday, February 11th, 2026 7:38 PM

Expiration Dates for movies from premium networks aren't being displayed.

I noticed last week that I can't see expiration dates for on demand movies.  It's not a problem with any specific network.  It happens for HBO, Showtime, Starz and MGM Plus.  When I select "watch options," the expiration date is no longer there.  I can see the year the movie was released, and the length.  Beneath that, it says, "Free, Ad-Free," and beneath that, there used to be a date.  The date isn't being displayed anymore.

My sister has her own Xfinity account.  I asked her if she was experiencing the same thing, and she said she was.  I'm wondering if this is a glitch, or if it's something that Xfinity is doing on purpose.

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1 day ago

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XfinityEva

Official Employee

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2.3K Messages

1 month ago

Hi @user_zu2225 are you still experiencing an issue at this time? Is this for movies you have previously purchased? 

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user_zu2225

Visitor

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5 Messages

Hi,

Thank you for responding.  

I'm still experiencing the issue.  No, it's not for movies I've purchased.  If I'm looking at movies that are available from premium networks, I can't see the expiration dates when I select "watch options."  I noticed this a little over a week ago.

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1 month ago

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XfinityEva

Official Employee

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2.3K Messages

Thank you @user_zu2225! Upon researching this further, it is currently a known issue. Unfortunately, at this time there's no estimated date on when or if this will be resolved. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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user_zu2225

Visitor

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5 Messages

Okay, thank you for letting me know.  Of course, I'd like it to be resolved.

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1 month ago

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XfinityAbby

Official Employee

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746 Messages

@user_zu2225 you're welcome! we will continue to check on it but right now we are still waiting on that resolution. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_p38gbb

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2 Messages

We are greatly disappointed that this feature is not available, and hope that this will be restored very soon!

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1 month ago

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user_qi1rqv

Visitor

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2 Messages

1 month ago

Thanks for letting us know.

I watch TCM movies and noticed this issue.

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user_zu2225

Visitor

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5 Messages

1 month ago

Yeah, same.  I've been going to TCM's site.  They show how long the movies will be available.

1

XfinitySeth

Official Employee

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958 Messages

I appreciate you letting us know you're experiencing something similar user_zu2225 👍 At this time, this is a known issue we're working to correct, but we're hoping to have an updated resolution soon! Please let me know if you have any questions.

 

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1 month ago

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user_qi1rqv

Visitor

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2 Messages

29 days ago

Great idea!  Thanks!

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user_p38gbb

Visitor

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2 Messages

20 days ago

Is there any update on getting this resolved?

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XfinityBillie

Official Employee

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4K Messages

user_p38gbb I appreciate your time in reaching out to us here on our Xfinity Forums. At this time we don't have any updates. I truly apologize for the frustration this as caused. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

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Tcalg

Gold Problem Solver

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278 Messages

1 day ago

I would like to add to this... expiration dates are missing for ALL on-demand titles, not just movies.  This is important information that the viewer needs in order to make decisions about what to watch, and to not miss out.  It's bad enough that it takes so many thumb presses on the remote just to access this information buried in the Watch Options menu.  Please restore the expiration dates.

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