false movie rental charges

Shawndaugh1250, Hi there! Thanks for taking the time to reach out. I have been in your shoes before with getting charges for movie rentals I never ordered, so I can understand the inconvenience that this has caused you. You've come to the right place. Our team of experts is happy to assist with this over social media. We can help. Are you getting these charges as a video subscriber using an X1 set-top box? To stop these charges, I recommend setting up a lock PIN and turning on parental controls, like in this link here. Please let me know if this helps.