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user_f1e616
20th Anniversary celebration
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2 Messages

Wednesday, June 28th, 2023 10:51 PM

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Have updated X1 box, no on demand

Updated equipment was sent to me, so I can keep access to on demand, etc.  It has been installed and activated.  I have all of my channels, but I do not have On Demand (I had it prior to switching to their new equipment).  I spent over 2 hours on the phone with live chat - still do not have On Demand.  Any ways to fix this would be greatly appreciated.

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1 year ago

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XfinityRay

Official Employee

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2.2K Messages

1 year ago

Hi there, @user_f1e616. Thank you for reaching out with your question about On Demand not working. Starting May 31st we began removing On Demand from certain cable boxes as we are no longer able to support it on those devices. Do you have a non X1 TV box, the RNG150, or Pace XG1v1 box? 

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user_f1e616

Visitor

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2 Messages

1 year ago

Not resolved.  I have been given 4 sets of “new” equipment over last two months, none of which work.   I work 7 days a week right now and value any down time.  Spending it swapping out cable boxes is not a highlight.  Supposedly a tech was going to be here today (Saturday) as I’m working from home.  Just received an email confirming tech arrival at 7:30am Monday.  I’m now having to make arrangements with my office to be here.  On my last nerve with Comcast.  

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XfinityBenjaminM

Official Employee

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1.6K Messages

@user_f1e616 Hello! We just wanted to follow back up with you on this since you do have a technician out today. If you're still having any issues, please let us know. If you do need our help, we will need you to send us a Private Message with your full name and address. Here are instructions on how to send us a PM in case you need them:

 

Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

Please reach back out if needed.

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1 year ago

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